Retail Sales Consultant (O912937)

Overview

Our Client are a leading communications brand with an outstanding reputation for customer service and value commitment. An opportunity has now arisen for a Retail Sales Consultant to join them on a part-time, permanent basis (30 hours per week).

The Retail Sales Consultant will be responsible to:

• Arrive at work in plenty of time for a daily staff briefing before the work day begins
• Present an efficient and professional sales service for all customers
• Strive for customer excellence every time and always greet customers with a smile
• Provide customers with honest and clear information and ensure that every customer leaves with their needs met or in a process that they are satisfied with
• Clearly provide all the information a customer needs to make informed decision relating to their needs
• Ensure all customers leave with a complete and working service with the business or that their requested service is in provision, and they are clear of the date said service will go live
• Demonstrate and sell products and services which comprise of the residential services portfolio
• Be fully competent in the use of the computerised systems and other applications relevant to the sales process after training
• Provide on-going support for all products and services available to customers by means of face to face, email, telephone contact, and strive to resolve all customer queries/complaints within one working day
• Assist if required, in training of new members of the Retail team
• Attend or partake in any training that may be required
• Be prepared to respond to the requirements of customers and be aware of the commercial requirements of the company and the retail department in particular
• Work to meet personal and group sales targets and to process all orders and work within targets set by the Company

The ideal candidate for the Retail Sales Consultant role will have:

• A passion for putting the customer first, together with previous sales experience
• An appreciation of the importance of customer service
• Ability to deal with difficult customers
• Enthusiasm for new technology
• Ability to produce accurate & quality work and to deal with & communicate effectively with customers and staff at all levels
• Ability to promote the Company Brand & progressive image whilst delivering high standards of customer care.

Highly Desirable:

• Knowledge of Microsoft Office Suite applications (Outlook, MS Word, MS Excel)
• Keyboard skills
• An understanding of modern retail technology
• Demonstrate an interest in current and future technology